POLICIES + FAQ
All jewelry is packed inside of a box or padded envelope and shipped via USPS or DHL.
Domestic Orders: Will ship First Class Mail unless otherwise selected. Customers will be notified with a tracking number once the item ships. With the exception of ring sizers shipped alone, everything will have a tracking number included when shipped.
International Shipping: Will ship via USPS or DHL Express International to the country of your choosing. Customer is responsible for paying any additional charges for any customs clearance. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that USPS international shipping times are taking MUCH LONGER than usual right now. DHL Express International has been the fastest shipping option for international packages.
Mad Made Metals is not responsible for lost, damaged or stolen packages. I offer low-cost shipping insurance through ROUTE package protection, available at checkout and highly recommended. To insure you receive the value of your item(s) in the event of loss, theft or damage; you must purchase ROUTE shipping insurance at checkout. If an item is lost, stolen or damaged and insurance was not purchased, I cannot offer a replacement or a refund. If insurance is purchased, you will be reimbursed. If you need help filing an insurance claim through USPS or Route shipping insurance I can help.
Production and Processing Times
All ready to ship items will be processed for shipment within 5 days of purchase. Please allow up to 10 days production time before shipping for all Made-to-Order items. Tracking information will be provided upon shipment for all domestic purchases. Custom orders will have a longer production timeline and will vary from project to project. This will be communicated directly with the customer.
If you are needing something sooner than the listed processing time please contact me, often I do ship things out sooner, and will do my best to get your order processed and sent on its way.
All orders are final. In the case of serious dissatisfaction with your order, make sure you contact me within 14 days of delivery at email@example.com and we can come up with a solution. Due to the nature of custom, personalized orders and sale items, returns are not accepted on any custom or sale orders. This includes custom ring sizes.
In the event that an item is returned, the buyer is responsible for all return shipping costs and should insure items are returned in a secure package with trackable shipping. If the item is not returned in its original condition, the buyer is responsible for any loss in value. There will be no refund of shipping charges on returned, exchanged or damaged items. Mad Made Metals is unable to accept returns of worn or damaged items and reserves the sole right to determine if an item has been returned in it's original condition.
Accidents happen, and in the event that one occurs with your jewelry, I will try to repair your piece for a reasonable fee. Please contact me via email if something happens to your piece and explain the damage or attach photos. Repairs will be assessed and cost determined on a case by case basis. Buyer is responsible for shipping on all repair orders.
Resizing is not something I typically do in house as I do not have the necessary equipment. Should you find yourself needing a ring resized, I would recommend reaching out to a jewelry shop near you that specializes in repairs. Some items are easier to resize than others. Sometimes I can size a ring up about a 1/2 size by hammering the band on it. This will be noted in the item description if possible. Please be sure of your ring size BEFORE you order something, and if you need help figuring it out be sure to reach out to me.
I work with jewelers brass, .925 Sterling Silver, .999 Fine Silver, 14k Gold Fill and occasionally 10-22 karat Gold in my work. Here is a little bit of information about each of those:
Jewelers Brass: Brass is a base metal that is an alloy of copper and zinc. Using brass provides a similar look to gold but at a fraction of the price. Jewelers brass will patina naturally over time as it is exposed to the elements, products, etc. This can be polished away to return to a high shine, however some people prefer to let items patina naturally for added character.
Sterling Silver: .925 Sterling Silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. The addition of other metals makes it strong and durable. Sterling Silver will tarnish or patina over times it is exposed to the elements. This can easily be polished back to a high shine.
Fine Silver: .999 Fine Silver is 99.9% pure silver, silver at this pureness is very soft and is typically only used for the settings or small decorative elements on pieces I make.
14k Gold Fill: Otherwise known as 14/20 Gold-Filled jewelry is made by bonding a solid layer of 14kt gold on top of another metal, this layer is much thicker than gold plating, resulting in a durable, long-lasting product that looks gorgeous like solid gold but at a fraction of the price.
10k, 14k, 22k, 24k Gold: The most high value, long lasting precious metal that I use, solid gold will not tarnish or oxidize over time. The type of gold karat (i.e. 10, 14, 22...) refers to the gold content in the material used. In other words, how pure the gold is (24k gold = 100% pure gold), the lower the karat the smaller percentage of pure gold is alloyed in with other metals. This will also be reflected in the price, the less gold in a metal, the lower the price. Here are those percentages:
10k = 41.7% pure gold
14k = 58% pure gold
18k = 75% pure gold
22k = 92% pure gold
24k = 100% pure gold
For information on the materials used in a specific piece, check the individual listing. Each listing will include the materials used in the description.
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